Hire FAQ

Hire FAQ

If you have any questions that aren’t answered here or have any other questions. Feel free to contact us for more information.

Please note it is a condition of hire that BOND & ID be presented for all hires. See our Hire FAQ.

I would like to hire something. What do I do?

You can start putting together a hire online or by contacting us. When you submit your hire cart online as either a quote or booking our staff will check the availability of your selected items and send you either a quote or booking confirmation depending on what you have selected.

Is there a booking fee?

Usually no. However, sometimes during busy periods such as the day or weekend of Halloween, we may require a percentage deposit on the value of the hire in order to lock bookings and reserve gear.

Is personal identification required to collect my hire?

Yes, in order to pickup a personal hire from us you will need:

1. An original photo ID in-store. This can be one of the following:

  • Queensland or New South Wales Drivers Licence
  • Government issued Passport*
  • Government issued Proof of Age card*
  • Any other Drivers Licence*

* If no proof of Queensland / New South Wales address is present on the above ID you will need to bring a copy of 2 recent (within the last 3 months) bank statements or utility statements to use as proof of address.
These can be rental invoice, electricity bill, phone/internet bill, gas bill

2. A second form of ID in-store. This can be one of the following:

    • Medicare Card
    • Forklift, Gun Licence, Working at Heights or other Government issued ID
    • Government issued Passport

Can someone else Pick-up/Return my booking?

A close friend or relative may pick up your booking, however they will be taking responsibility for the equipment while on hire and will be required to provide their ID as well as ensure that any outstanding hire or bond balance is paid before the equipment leaves the store.

If a close friend or relative is picking up your booking, we strongly suggest forwarding your confirmation email to them to ensure they know about what is required.

Does all your equipment work, and has it been tested?

All our equipment is tested before going out on a hire and again upon the hire return to ensure it is in full working order. Equipment is test tagged according to Queensland Standards.

What happens if I don’t return my hire on time?

If a hire is returned late it may be subject to late fees of 50%/day.

Do you have a Sales department?

Yes. We operate a large retail/sales department. From time to time we cycle equipment out of our hire department and have an ex-hire equipment sale. If you would like to remain notified of these sales/events, please subscribe to our newsletter.

What are your opening hours?

Please see our store information and opening hours here.

What happens after I submit a booking or quote request online?

You will get an email confirming that the request has gone through to us. Our staff will check the availability of your selected items. BJ’s will contact you for confirmation during business hours, and to provide any additional information if necessary.

We will then email you with a booking or quote with the equipment you selected.

What if I am not 18? Why do I need to be 18 or older?

We require that the person picking up/receiving the hire take responsibility for the equipment and must accept and sign our Terms of Conditions of Hire. Minors or persons under the age of 18 may not sign this document or accept responsibility for the equipment.

If you are under 18 and would like to hire equipment, you will need to get someone over 18 to sign and accept responsibility for the hire.

What payment methods do you accept?

We accept the following payment in-store for hire:

  • Credit / Debit Cards: Visa, Mastercard & American Express (Card must be present in-store)
  • Cash (in store only)
  • EFTPOS (in store only)

Payment can be made prior to the hire going out via:

  • Direct Deposit (Funds must clear in our account – please allow 2-3 days)
  • Credit / Debit Cards via an online payment gateway

We do not accept credit cards over the phone. If you would like to pay via card without being in store, please contact us so we can send you a link to an online payment form.
Refunds and Pre-Authorisations may take 3-10 days to show back up in your account depending on varying processing times.

Unless you have a credit account with us, all hires require full payment of both the hire total plus the bond amount before the hire equipment leaves the store.

Is there a bond?

Yes. All hires require a bond. For most hires this is $200 however on larger hires this may be more.

This is usually done by performing a pre-authorisation on your debit or credit card (Visa, MasterCard, America Express).

A pre-authorisation is where we request that your financial institution place cardholder funds on hold. This hold can take 3-10 days to be released. If you require the funds back quicker, we suggest a cash bond as we can physically hand you the cash back.

Unless you have a credit account with us, all hires require full payment of both the hire total plus the bond amount before the hire equipment leaves the store.

We accept bond payments in-store as:

  • Cash
  • Credit / Debit card pre-authorisations.

We are able to send you a link to an online payment form if you would like to pay via card and are unable to be in-store.

The bond is returned/released back to you when you return the equipment, subject to the Terms of Conditions of Hire.

If you require alternative methods, please contact a team member to discuss.