Frequently Asked Questions
This page contains answers to frequently asked questions. If you are unable to locate what you’re searching for, please don’t hesitate to contact us.
Is there a booking fee?
Usually, no. However, for the Halloween Weekend, we require a 50% Booking Deposit towards the value of your hire to lock in a booking and reserve gear.
I want to hire something. What do I do?
You can start putting together a hire online or via contacting us. When you submit your hire cart online as either a quote or booking our staff will check the availability of your selected items and send you either a quote or booking confirmation depending on what you select.
If you have any questions feel free to contact us.
Does all your equipment work, and is it tested?
All our equipment is tested before going out on hire and again upon return to ensure it is in full working order.
What if I am not 18, why do I need to be 18 or older?
We require that the person receiving and taking responsibility for the equipment must accept and sign our Terms of Conditions of Hire. A minor or persons under the age of 18 may not sign this document or accept responsibility for the equipment.
Do you have a Sales department?
Yes. We operate a large retail/sales department. From time to time we decide to cycle equipment out of our hire department, we hold an Ex-Hire Equipment Sale. If you would like to remain notified of these sales/events, please subscribe to our newsletter.
When will my bond be returned?
Usually the $200 bond is conducted as a Pre-Authorisation on a credit / debit card, whereby the funds will be frozen in your account as ‘Pending’, and are not taken from your account unless the equipment is returned late or in an unacceptable condition. Release of this bond is subject to the processing time of your bank and may take 3-10 business days to become ‘Available Funds.’ Alternatively you can do a cash bond if you do not have a card available.
Can someone else Pick-up/Return my booking?
A close friend or relative may pick-up your booking, however they will be taking responsibility for the equipment while on hire and will be required to provide their identification as well as supply a debit/credit card for the $200 bond. If a close friend or relative is picking up your booking, we strongly suggest forwarding your confirmation email to them to ensure they bring the correct documentation.
What if I don’t have an Australian Driver’s Licence? Can I use my passport?
No. Passports do not provide a permanent residential address, which is a requirement of hire.
What payment methods do you accept?
CASH & EFTPOS: We accept Visa, Mastercard & American Express.
We do not accept credit cards over the phone. If you would like to pay via card without being in store, please contact us so we can send you a credit charge authorisation form for you to fill out, sign and email back to process payment.
What are your opening hours?
Why can’t I pick-up or return equipment on a Sunday?
BJ’s Sound & Lighting is closed on Sundays. It is not possible to pick-up or return equipment on a Sunday. If you intend to hire over the weekend, BJ’s will not charge you for Sunday. You can return weekend hires on Monday.
What happens after I submit a booking / quote request?
Our staff will check the availability of your selected items. BJ’s will contact you for confirmation during business hours, and provide any additional information if necessary.
If booking online, we will send back a booking or quote with the equipment you selected.
Why does BJ’s require me to provide information about my event?
BJ’s staff have extensive experience and knowledge about different types of events. Subsequently, knowing additional information about your event will assist BJ’s to ensure you’re selecting the most appropriate configuration for your event.
Is personal identification required to collect my hire?
Yes. You’ll require a valid Queensland driver’s licence in addition to a $200 cash bond (Or credit card authorisation). The bond is refunded when you return the equipment, subject to the terms & conditions of hire.