Book with peace of mind. View our Hire FAQ.

Hire FAQ

If you have any questions that aren’t answered here or have any other questions. Feel free to contact us for more information.

General

You can start putting together a hire online or by contacting us. When you submit your hire cart online as either a quote or booking our staff will check the availability of your selected items and get back to you with a quote or booking depending on what you have selected. When submitting this online you will get an email confirming your request has been sent through to us.

Please see our store information and opening hours here.

Our hire department closes 30 minutes before our store closing times. We ask that all hires are collected or returned at least 30 minutes prior to our closing time unless arranged in advance.

A close friend or relative may pick up your booking, however they will be taking responsibility for the equipment while on hire and will be required to provide their ID as well as ensure that any outstanding hire or bond balance is paid before the equipment leaves the store.

If a close friend or relative is picking up your booking, we strongly suggest forwarding your confirmation email to them to ensure they know about what is required.

Yes. We operate a large retail/sales department. From time to time we cycle equipment out of our hire department and have an ex-hire equipment sale. If you would like to remain notified of these sales/events, please subscribe to our newsletter.

You will get an email confirming that the request has gone through to us. Our staff will check the availability of your selected items. BJ’s will contact you for confirmation during business hours, and to provide any additional information if necessary.

We will then email you with a booking or quote with the equipment you selected.

The standard item pricing listed online is based on you picking up the equipment from us & then returning your hire back to us.

Hires need to be returned to the same store as they are picked up from.

If you need us to deliver equipment to you or need us to pickup your hire from you, please let us know and we can quote for this.

Payments

Usually no. However, sometimes during busy periods such as the day or weekend of Halloween, we may require a percentage deposit on the value of the hire in order to lock bookings and reserve gear.

There is a minimum 50% non-refundable Booking Deposit required for NYE Bookings.

We accept the following payment in-store for hire:

  • Credit / Debit Cards: Visa, Mastercard & American Express (Card must be present in-store)
  • Cash (in store only)
  • EFTPOS (in store only)

Payment can be made prior to the hire going out via:

  • Direct Deposit (Funds must clear in our account – please allow 2-3 days)
  • Credit / Debit Cards via an online payment gateway

We do not accept credit cards over the phone. If you would like to pay via card without being in store, please contact us so we can send you a link to an online payment form.

Refunds and Pre-Authorisations may take 3-10 days to show back up in your account depending on varying processing times.

Yes. All hires require a bond. For most hires this is $200 however on larger hires this may be more.

Unless you have a credit account with us, all hires require full payment of both the hire total plus the bond amount before the hire equipment leaves the store.

We accept bond payments in-store as:

  • Cash
  • Credit / Debit cards.

We are able to send you a link to an online payment form if you would like to pay via card and are unable to be in-store.

The bond is returned/released back to you when you return the equipment, subject to the Terms of Conditions of Hire.

Depending on how the bond is paid, there may be a 3-10 day processing delay for the bond to appear back in your account. Usually this is within 3 days.

If you require alternative methods, please contact a team member to discuss.

Usually no. If you find out that your event has been cancelled and you have made a booking with us, let us know as soon as possible.

There is no cancellation fee if you need to cancel or reschedule a hire due to a Covid-19 restriction (eg. lockdown)

Unless you have a credit account with us, all hires require full payment of both the hire total plus the bond amount before the hire equipment leaves the store.

ID Requirements

Yes, in order to pickup a personal hire from us you will need:

1. An original photo ID in-store. This can be one of the following:

  • Queensland or New South Wales Drivers Licence*
  • Government issued Passport**
  • Government issued Proof of Age card**
  • Any other Drivers Licence**

* We do not accept Digital IDs at this time and require the physical ID card to be present.

** If no proof of Queensland / New South Wales address is present on the above ID you will need to bring a copy of 2 recent (within the last 3 months) bank statements or utility statements to use as proof of address.
These can be rental invoice, electricity bill, phone/internet bill, gas bill

2. A second form of ID in-store. This can be one of the following:

  • Medicare Card
  • Forklift, Gun Licence, Working at Heights or other Government issued ID
  • Government issued Passport

We require that the person picking up/receiving the hire take responsibility for the equipment and must accept and sign our Terms of Conditions of Hire. Minors or persons under the age of 18 may not sign this document or accept responsibility for the equipment.

If you are under 18 and would like to hire equipment, you will need to get someone over 18 to sign and accept responsibility for the hire.

Hire Equipment

All our equipment is tested before going out on a hire and again upon the hire return to ensure it is in full working order. Equipment is test tagged according to Queensland Standards.

All our equipment is cleaned regularly and checked for any issues.

Additional cleaning measures are in place due to COVID-19.