Sales FAQ

Sales FAQ

If you have any questions that aren’t answered here or have any other questions. Feel free to contact us for more information.

I am unsure what to purchase or have a question about a product, can I speak to someone?

Absolutely. Our sales team are available to assist in-store, via email, or over the phone during our standard business hours. We are happy to answer any questions you may have or suggest an appropriate solution for your application.

Visit our About Us page to view store opening hours and contact details or contact us online through our contact form here.

What payment methods do you accept?

We accept the following payment methods:

  • Credit / Debit Cards: Visa, Mastercard & American Express
  • Zip: Learn More
  • PayPal (online only)
  • Cash (in store only)
  • EFTPOS (in store only)
  • Direct Deposit

We do not accept credit cards over the phone. If you would like to pay via card without being in store, please contact us so we can send you a link to an online payment form.

Are you an Authorised Dealer?

BJ’s only purchase products from the Australian Authorised Distributor of the selected product. As such all products come with full Australian warranty from the Australian supplier, and meet all Australian standards.

View some of the brands we supply here.

What warranty do my products come with?

All our products come from the Australian authorised distributor, and come with a warranty backed by the Australian supplier. On most products this is 12 months, however please check each item as some items come with longer warranty periods. This warranty is in addition to your rights guaranteed by Australian Consumer Law.

To claim warranty simply return the item(s) to one of our stores.

If you purchased your item in-store we will cover the cost of returning the item to the supplier and notify you when your item is ready for collection from our store.

If you purchased your item online we will cover the cost of sending the item from our store to the supplier and sending the item back to you, however you will be responsible for the cost of sending the item back to your nearest store.

How does my order get sent?

BJ’s can dispatch your online order to anywhere in Australia excluding PO Boxes.

We use the following courier services for order delivery:

Do you ship Internationally?

No, unfortunately we do not offer international shipping.

How long does it take for me to get my order?

Once you place your order our sales team will process your order and get everything ready for collection/dispatch. While we endeavour to process and dispatch your order on the same day it was placed, sometimes this can take between 1-3 days during busy periods.

Once your order is processed and dispatched we will send you a Tax Invoice with tracking details.

Shipping times can vary depending on your location, in most cases for standard metro areas this is 3-5 days.

Can I collect my online order in-store?

Yes, you can collect your online order at either of our stores by selecting this in the checkout, we will let you know when your order is ready for collection from your selected store.

Do prices include GST?

Yes. All our online and in-store prices are inclusive of GST unless otherwise specified.

Can I return my product?

While we are sure you will love your new purchase, we should mention we are not required to provide a refund or replacement if you change your mind.

However, you can choose a refund or exchange if an item has a major problem.

This is when an item:

  • Has a major problem that would have prevented you from purchasing it if you had known about the issue.
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, and it can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase for your records – e.g. your receipt.